Faith in Mary rosaries are handmade to order. Most standard rosaries are completed within one to two business days, depending on the complexity of the design and availability of materials.
Custom rosaries may require additional preparation time. The custom-design process may include mock-ups, photographs, material selections, and customer approval before the rosary is completed.
Processing time refers to the time required to create and prepare an order. It does not include the carrier’s delivery time.
Once an order is complete, it will be shipped as soon as reasonably possible.
Customers will receive a tracking number after a shipping label has been created. Tracking information may take additional time to become active after the carrier receives the package.
Faith in Mary selects shipping services based on delivery speed, reliability, destination, and cost. Estimated delivery dates are provided by the carrier and are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate shipping address. Faith in Mary is not responsible for delays, losses, or additional shipping expenses caused by an incorrect or incomplete address supplied by the customer.
Customers may purchase Optional Carrier Shipping Protection during checkout for an additional fee.
Optional Carrier Shipping Protection provides coverage for qualifying orders that are lost, stolen, or damaged while in the carrier’s possession, subject to the terms and claim requirements below.
The protection fee pays for carrier-related shipping coverage and is displayed separately in the order total. Faith in Mary does not treat this fee as payment for the rosary or other merchandise. The protection fee is non-refundable once the order has shipped.
Carrier Shipping Protection is optional and will not be added to an order unless selected by the customer during checkout.
A protected order may qualify for assistance when:
Coverage applies only to the merchandise included in the protected order. Shipping charges, protection fees, customs charges, taxes, and consequential or indirect losses may not be covered unless required by law.
Carrier Shipping Protection does not cover:
Customers should first review the tracking information, check all entrances and delivery areas, ask household members or neighbors, and contact the local carrier office when a package is marked delivered but cannot be located.
A claim for a package marked delivered but not received must be submitted within seven calendar days of the recorded delivery date.
Visible shipping damage or missing contents must be reported within three calendar days of delivery.
A package that appears to be lost in transit should be reported after the carrier’s estimated delivery date has passed and no later than 30 calendar days after shipment.
To begin a claim, email laura@faithinmary.com or call or text (775) 972-1736.
Please provide:
Customers must retain the product, original packaging, mailing container, and shipping label until the claim has been resolved.
Faith in Mary will review the claim and may request additional information. Approval is not automatic merely because Carrier Shipping Protection was purchased.
For an approved claim, Faith in Mary may provide, at its discretion and subject to product availability:
Custom or one-of-a-kind rosaries may require additional time to recreate. An exact replacement may not be possible when original materials are unavailable.
Faith in Mary may submit a claim to the applicable carrier or shipping protection provider. The customer agrees to reasonably cooperate with that process and may not obtain duplicate reimbursement for the same loss.
Faith in Mary carefully prepares, packages, and tracks every shipment. Customers who decline Optional Carrier Shipping Protection may still contact us if an order is lost, damaged, or stolen.
We will assist with reviewing tracking information and any claim that may be available through the shipping carrier. However, assistance, replacement, refund, or store credit is not guaranteed when Optional Carrier Shipping Protection was declined, except where otherwise required by applicable law.
Faith in Mary will repair or replace a rosary that arrives with a verified defect caused by our materials or workmanship.
Please contact us promptly and provide photographs showing the problem. We may ask that the rosary be returned for inspection before determining the appropriate repair or replacement.
Manufacturing defects do not include normal wear, accidental damage, or damage resulting from improper handling.
Rosaries may experience wear over time through regular devotional use. Faith in Mary may be able to repair or restore a rosary that has experienced normal wear.
Charges may apply for replacement components, labor, and shipping. We will explain any anticipated charges before beginning a paid repair.
Free repairs and replacements do not cover damage caused by improper use or handling, including:
Please contact us even when damage is not covered. We may still be able to offer a paid repair.
We want every customer to be pleased with their Faith in Mary rosary. Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return:
Please contact us before returning any product. Unauthorized returns may not be accepted.
Unless defective or otherwise required by law, the following products are not eligible for a return:
Customers are responsible for return shipping and any related shipping costs unless the return is the result of a verified Faith in Mary error or manufacturing defect.
Original shipping charges and Optional Carrier Shipping Protection fees are non-refundable after an order has shipped.
We strongly recommend using a trackable and adequately insured return-shipping method. Faith in Mary is not responsible for a return package that is lost or damaged before it is received by us.
Returned products will be inspected after arrival.
If the return is approved, the eligible refund will be issued to the original payment method. If a returned product is damaged, incomplete, used, altered, or otherwise not in its original condition, Faith in Mary may reduce or deny the refund to the extent permitted by law.
Customers will be notified when the return has been reviewed and when a refund has been initiated. Financial institutions typically require three to five business days to post an approved refund, although processing times vary.
For shipping questions, claims, repairs, returns, or exchanges, contact Faith in Mary:
Phone or text: (775) 972-1736
Email: laura@faithinmary.com
Business hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Central Time